This Shipping Policy (“Policy”) outlines the shipping and delivery guidelines for all orders placed through our website, www.rospardailyshop.com. This Policy is an integral part of our Terms of Service and applies to all purchases made from Rospar Papelera y Suministros Conexos S.A. de C.V. (“we,” “us,” or “our”).

‌1. Processing Time‌

All orders are processed and prepared for shipment within ‌1 to 3 business days‌ (Monday to Friday, excluding public holidays in Mexico) after payment confirmation and order verification. Please note that this is the time it takes to prepare your order for dispatch from our warehouse; it does not include transit time. Orders placed on weekends or holidays will begin processing the next business day.

‌2. Shipping Destinations & Carriers‌

We are proud to ship our desk tools and organizational essentials primarily within the ‌United Mexican States (Mexico)‌. Our main shipping carriers include Correos de México (Postal Service) and reputable private courier companies such as Estafeta, FedEx, and DHL, depending on the service selected and destination.

We are currently evaluating options to expand our shipping services to international destinations. Please check our website for future updates on international shipping availability.

‌3. Shipping Methods, Delivery Times & Costs‌

Shipping costs and estimated delivery times vary based on the shipping destination, selected shipping method, and order weight/dimensions. The available shipping options and associated timeframes will be calculated and displayed at checkout.

• ‌Standard Shipping:‌ Estimated delivery within ‌5 to 10 business days‌ from the date of shipment. This is our most economical option.
• ‌Expedited Shipping:‌ Estimated delivery within ‌2 to 5 business days‌ from the date of shipment. Higher shipping fees apply.
• ‌Express Shipping (Next Day/2-Day):‌ Available for select urban areas. Estimated delivery within ‌1 to 2 business days‌ from the date of shipment. Premium shipping fees apply.

‌Important:‌ All delivery timeframes are estimates provided by our carriers and are not guaranteed. Delays may occur due to factors beyond our control, such as customs inspections, weather events, carrier service disruptions, or logistical challenges.

‌4. Shipping Confirmation & Order Tracking‌

Once your order has been shipped, you will receive an email notification containing your tracking number(s) and a link to the carrier’s tracking page. You can also find this information by logging into your account on www.rospardailyshop.com and viewing your order history.

Please allow up to ‌24 hours‌ for the tracking information to become active on the carrier’s website after you receive the shipping confirmation email.

‌5. Delivery‌

It is the customer’s responsibility to ensure the shipping address provided is accurate and complete. We ship to the address provided at checkout. Please double-check your shipping information before submitting your order.

• ‌P.O. Boxes:‌ We can deliver to P.O. Boxes via the Mexican Postal Service.
• ‌Signature Requirements:‌ Some shipping methods may require a signature upon delivery. If no one is available to sign, the carrier will typically leave a notification card with instructions for rescheduling delivery or picking up the package.
• ‌Delivery Issues (Failed, Missed, or Refused Delivery):‌ If a delivery attempt fails because the address is incorrect, incomplete, or inaccessible, or if the package is refused, it will be returned to us. In such cases, we will contact you. Reshipment will require a new shipping fee. Refunds for returned items will be issued minus the original and return shipping costs.

‌6. Taxes, Duties, and Import Fees‌

For orders shipped within Mexico:
All applicable value-added tax (IVA) and any other local taxes are included in the product prices and shipping costs as calculated at checkout.

For any future international orders (when available):
Customers are responsible for paying all applicable import duties, taxes, and customs brokerage fees levied by the destination country. These charges are not collected by us at checkout and are the sole responsibility of the recipient. We cannot estimate these fees, as they vary by country. Please contact your local customs office for more information.

‌7. Damaged, Lost, or Stolen Packages‌

We take great care in packaging your orders to ensure they arrive safely. However, shipping carriers handle the final delivery.

• ‌Damage Upon Delivery:‌ If your package appears damaged upon receipt, please ‌do not accept it‌ and instruct the carrier to return it. If you discover damage after accepting the package, please notify the carrier immediately and contact our customer service within ‌48 hours‌ at ‌doloroose@rospardailyshop.com‌ with photos of the damaged product and packaging. We will assist you in filing a claim with the carrier and will resolve the issue by sending a replacement or issuing a refund, subject to the carrier’s investigation.
• ‌Lost or Stolen Packages:‌ If the carrier’s tracking indicates your package was delivered but you have not received it, first check with neighbors, building management, or other delivery locations (e.g., a parcel locker). If the package cannot be located, please contact us within ‌7 business days‌ of the marked delivery date. We will initiate an investigation with the carrier. For confirmed lost or stolen packages, we will, at our discretion, either reship the items or issue a refund once the carrier’s claim process is complete.
• ‌Incorrect Item Received:‌ If you receive an item that is incorrect or not what you ordered, please contact us at ‌doloroose@rospardailyshop.com‌ within ‌7 days‌ with your order number and photos of the received item. We will provide instructions for its return (with a prepaid label if the error was ours) and arrange for the correct item to be shipped to you promptly.

‌8. Order Changes & Cancellations‌

To change or cancel an order, you must contact us ‌immediately‌ at ‌doloroose@rospardailyshop.com‌ or ‌+522224424813‌. We cannot guarantee that changes or cancellations will be possible if the order has already entered the packaging or shipment stage. If cancellation is successful, a full refund will be issued to your original payment method.

‌9. Contact Information‌

For any questions regarding this Shipping Policy, to check the status of an order, or to report a shipping issue, please contact our customer service team:

‌Company Name:‌ Rospar Papelera y Suministros Conexos S.A. de C.V.
‌Website:‌ www.rospardailyshop.com
‌Customer Service Email:‌ doloroose@rospardailyshop.com
‌Business Address:‌ Calle Río Panuco 5543, Colonia Jardines de San Manuel, Puebla, Puebla, C.P. 72570, México
‌Phone:‌ +522224424813

‌10. Policy Updates‌

We reserve the right to modify this Shipping Policy at any time to reflect changes in our shipping practices, carrier services, or legal requirements. The most current version will always be posted on this page, with the updated effective date. Changes will apply to all orders placed after the effective date of the revised policy.