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Refund and Returns Policy
Effective Date: March 21, 2026
1. Introduction
This Refund and Returns Policy (“Policy”) governs all returns and refunds for products purchased from Rospar Papelera y Suministros Conexos S.A. de C.V. (“we,” “us,” or “our”) via our website, www.rospardailyshop.com (“Site”). By making a purchase on our Site, you agree to the terms outlined in this Policy.
Our primary goal is your complete satisfaction with your purchase of our desk tools and organizational essentials. However, we have established clear guidelines to ensure a fair and consistent process for handling returns. Please note that we do not offer “Refund Only” (partial or full refund without product return) for any items, except in the specific case of defective or incorrect items as detailed in Section 4. All requests for a refund require the physical return of the item(s) in question.
2. Return Eligibility & Timeframe
We accept returns under the following conditions:
- Time Limit: You have 30 calendar days from the date of delivery to initiate a return request.
- Item Condition: The item must be unused, in its original packaging, and in the same condition as when you received it. All original tags, labels, accessories, and manuals must be intact and included.
- Proof of Purchase: A valid order number or receipt is required.
- Non-Returnable Items: For hygiene and safety reasons, the following items cannot be returned unless they arrive defective or damaged:
- Opened or used stationery consumables (e.g., specific paper pads, adhesive products).
- Personalized, customized, or made-to-order items.
- Gift cards or downloadable software/products.
- Items marked as “Final Sale” or “Clearance” at the time of purchase.
3. Return Process (Step-by-Step)
To initiate a return, please follow these steps:
Step 1: Request Authorization
Contact our Customer Service team within the 30-day window to request a Return Merchandise Authorization (RMA). You must provide your order number and the reason for the return.
- Email: doloroose@rospardailyshop.com
- Phone: +522224424813
Step 2: Receive Instructions & RMA Number
Once your request is approved, we will email you the return instructions and a unique RMA number. Returns shipped without a valid RMA number will not be accepted and may be returned to sender at your expense.
Step 3: Package and Ship the Item
Securely pack the item in its original packaging, including all parts and accessories. Enclose a copy of your order confirmation or receipt. Clearly write the RMA number on the outside of the package.
Ship the return to our designated returns center at:
Rospar Papelera y Suministros Conexos S.A. de C.V. – Returns Department
Calle Río Panuco 5543, Colonia Jardines de San Manuel
Puebla, Puebla, C.P. 72570
México
Step 4: Use a Trackable Shipping Method
You are responsible for the cost of return shipping unless the return is due to our error (wrong or defective item). We strongly recommend using a trackable and insured shipping service. We are not liable for items lost or damaged in transit back to us.
Step 5: Inspection and Processing
Upon receipt, our team will inspect the returned item(s) to ensure they meet our return conditions. This process typically takes 5-7 business days after the package arrives at our facility.
4. Refund Policy (After Return is Received & Approved)
Important: A refund is ONLY issued AFTER we have received the returned item and it has passed our quality inspection. We DO NOT process “Refund Only” requests where the customer keeps the product.
- Approved Returns (Change of Mind, Unwanted Gift, etc.): Once the return is approved, we will issue a refund to the original payment method used for the purchase. Please allow 10-14 business days for the refund to appear in your account, depending on your bank or card issuer’s processing times. Original shipping charges are non-refundable.
- Defective, Damaged, or Incorrect Items: If you receive an item that is defective, damaged, or not what you ordered, please contact us immediately at doloroose@rospardailyshop.com with photos/video as evidence. We will provide a prepaid return shipping label and, upon receipt and verification, offer you one of the following options at your choice:
- A full refund (including original shipping costs).
- An exchange for the correct/identical item in proper condition.
- A store credit for the item’s value.
5. Exchanges
We currently prioritize the return-and-refund process. For an exchange:
- Follow the standard return process to return the original item for a refund.
- Place a new order for the desired item on our Site, www.rospardailyshop.com.
This ensures you secure the new item promptly without waiting for the return inspection cycle to complete.
6. Store Credit
In some cases, we may offer store credit as an alternative to a monetary refund. Store credit will be issued as a digital code to the customer’s email and can be used for future purchases on www.rospardailyshop.com. Store credit has no expiration date.
7. Non-Returnable Situations & Restocking Fee
- Returns that do not meet the eligibility criteria (used, damaged by customer, missing parts, outside 30-day window, no RMA) will be rejected. We may, at our discretion, ship the item back to you at your cost or offer a partial store credit if the item is resalable at a reduced price.
- Restocking Fee: Returns of high-value or bulk-quantity items that are opened (but undamaged) may be subject to a restocking fee of up to 15% of the item’s price to cover handling and repackaging. This will be clearly communicated before the return is authorized.
8. International Returns
Customers returning items from outside Mexico are responsible for:
- All return shipping costs, duties, and taxes.
- Ensuring the package is properly declared for return/repair to avoid additional import taxes.
- We cannot label returned packages as “gifts” for customs purposes.
9. Late or Missing Refunds
If you haven’t received your refund after 14 business days:
- Check your bank account again.
- Contact your credit card company or bank; it may take some time to post the refund.
- If the issue persists, contact us at doloroose@rospardailyshop.com with your order and RMA details.
10. Contact Information
For any questions regarding this Policy or to initiate a return, please contact us:
Rospar Papelera y Suministros Conexos S.A. de C.V.
Website: www.rospardailyshop.com
Customer Service Email: doloroose@rospardailyshop.com
Returns Address: Calle Río Panuco 5543, Colonia Jardines de San Manuel, Puebla, Puebla, C.P. 72570, México
Phone: +522224424813
